Skip to main content

Anyone Can Work At Dell Help Desks

I simply can't believe that Dell can't hire a proper employee from China that can understand English in the technical support live chat. I don't really mind if the person behind the desk can't type English or understand either as long they transfer me to the right department. Surprisingly one of them come to served me and wasting my time instead.

 

It seems like anyone can applied work with Dell as long you can type and give the questions listed on the papers. Here's the chat log they send to me. HA!

 

11/05/2008 11:44:18AM - Session Started with Agent (CN_Haibo_Dong)

11/05/2008 11:44:18AM - Tony Chong: "DVD-RW not accepting the CD or DVD"

11/05/2008 11:45:27AM - Agent (CN_Haibo_Dong): "您好,根据您的机器服务编号显示:您机器是我们另一个部门同事处理的,我会马上帮您转接到相应的工程师,请您不要挂线,稍等一下,我们的工程师会马上帮您处理,谢谢 :)"

11/05/2008 11:45:34AM - Tony Chong: "hello, im having a problem using the DVD-RW and the drive wont accept any CD or DVD"

11/05/2008 11:45:36AM - Session Transferred to Queue (CN.ZH.TS.INB.XIA)

11/05/2008 11:45:43AM - Session Started with Agent (Con_Phoebe_Zhuang)

11/05/2008 11:45:43AM - Tony Chong: "DVD-RW not accepting the CD or DVD"

11/05/2008 11:46:09AM - Tony Chong: "hello?"

11/05/2008 11:46:26AM - Session Transferred to Agent (Con_Jonson_C)

11/05/2008 11:46:39AM - Session Started with Agent (Con_Jonson_C)

11/05/2008 11:46:39AM - Tony Chong: "DVD-RW not accepting the CD or DVD"

11/05/2008 11:47:14AM - Tony Chong: "hello"

11/05/2008 11:47:22AM - Agent (Con_Jonson_C): "HI,"

11/05/2008 11:48:06AM - Tony Chong: "hi, i have a problem with the DVD-RW"

11/05/2008 11:48:16AM - Tony Chong: "the drive is not accepting any CD or DVD when insert"

11/05/2008 11:48:35AM - Agent (Con_Jonson_C): "Are your try DELL disk test it?"

11/05/2008 11:48:46AM - Tony Chong: "although the drive is empty without any CD or DVD"

11/05/2008 11:49:06AM - Tony Chong: "no its not disk test"

11/05/2008 11:49:36AM - Agent (Con_Jonson_C): "system canbe detect the DVD ROM?"

11/05/2008 11:50:25AM - Tony Chong: "yes it can detect but cannot instead the CD or dvd into the drive. the hardware do not automatically taking the Cd or DVD"

11/05/2008 11:50:34AM - Tony Chong: "sorry i mean "insert""

11/05/2008 11:50:47AM - Agent (Con_Jonson_C): "It's ok."

11/05/2008 11:51:13AM - Agent (Con_Jonson_C): "check your system info,purchase from other country Right?"

11/05/2008 11:51:52AM - Tony Chong: "yes, it actually buy from Brunei DST"

11/05/2008 11:52:05AM - Tony Chong: "promotions on 3G"

11/05/2008 11:53:26AM - Agent (Con_Jonson_C): "I want know right now loaction detail."

11/05/2008 11:53:58AM - Agent (Con_Jonson_C): "are your install other DVD software for burn drivers?"

11/05/2008 11:54:12AM - Tony Chong: "I used the service tag on Singapore Dell."

11/05/2008 11:55:11AM - Agent (Con_Jonson_C): "and now you location address. I'm here due to china support center."

11/05/2008 11:56:06AM - Tony Chong: "Brunei"

11/05/2008 11:56:22AM - Tony Chong: "here is the location of the address"

11/05/2008 11:57:00AM - Agent (Con_Jonson_C): "I'm here due to china support center."

11/05/2008 11:57:07AM - Tony Chong: "xxxxxxxxxx (my customers location)"

11/05/2008 11:58:53AM - Agent (Con_Jonson_C): "Maybe your need to connect DELL US enter. I'm here cannot hand other country computer.sorry to that."

11/05/2008 11:59:14AM - Tony Chong: "okay thank you"

11/05/2008 11:59:31AM - Agent (Con_Jonson_C): "Your wlecome.See your!^_^"

11/05/2008 12:00:23PM - Agent (Con_Jonson_C): "If no other question We need to accept other request line.ok."

Comments

Popular posts from this blog

Brunet SMTP Server Under Global Blacklist?

Based on my finding, yes it is. I already started noticing this issue starting last year December when my users starting to complain about their email messages not reaching several existing contacts. Slowly things get even uglier between February and March, the messages would deliver into junk in Outlook automatically. The 3rd party email like Gmail services follow, sending them into SPAM folder. Even the Barracuda Spam Firewall sees as threat and start rejecting. As far I know, my company experiences the worst when the email messages almost completely go AWOL in 3rd week last month. The 4th week, the messages all stuck in the queue for unknown reason and getting relay messages. We found out the local domain name suddenly no longer working and tried using smtp.brunet.bn as temporary solution. It didn’t work either. In the end, we had to convince the management to purchase 3rd party SMTP service to get the whole thing running. It’s not like we did not investigate the physical server, M…

Guide on Registering Brunei Citizenship Examination (Update#1)

I never thought registering Brunei Citizenship examination are really fucking inconvenienced. Worst, I don't see blogger write about it either in the web search telling us how and what to bring. So to make this easy, I decided to write the guide for my future reference and hopefully able to help you fellow PR. Avoid Waste of TimeFirst of all, people may told you to register in the capital usually way faster. It's true but my question is, do you really need to be that hurry? Bahasa Brunei are not easy to learned (even most local Malay) and remembering every details of this country takes lots of effort studying. Unless you already a good confidence in speaking and writing, you may go ahead. Still, if you live in Belait or Tutong or even Temburong district. My suggestion go for the nearest and shortest route to the immigration building for registration. The reason I recommend that way are nobody knows when the law and rules will change every years in Brunei (as well announced b…

Brunei Has a Porno Celebrity?

That was really unexpected information found in Wikipedia and surprise to know we have a porno celebrity in our country. Her name is Jayna Oso, was born in Brunei and raised at Hawaii according to the Wiki. She is really quite popular in the states and not to mention hardcore porn star.“This Photo belong to Shiroi Kaze”I don’t really know if that is true after I decided to look through her profile in the official porn site. It somehow didn’t state that she was from Brunei instead they only mention about Malaysia. I think this might be a mistake or something and probably her mother was Malaysian. It just my guess and only she herself know the answer. Well, if you want to dug deeper, you might want to visit her My Space and drop her a question.