Telbru Customers Support Becoming Confusing and Slow

When a nation only have one internet service provider, usually their biggest problem will be customers services and second coming by internet speed. We already know internet speed is already fed up problem haunted to many of us not seeing Telbru taking action, especially in those priorities oil & gas business and industrial areas hardly getting 2Mbps. I worked in Anduki area for coming four years without seeing a single action bother to allow them getting 5Mbps until now.

I do had a lot to say about their speed but now I needed to talk about their customers services. While I don't get a lot dealing and calling 121 to solved internet problem for months. Only this April, a few site office I have to go and deal with it personally because Telbru system have done something silly.

No one know for sure if the company went through a new transformation for the customer supports area. I am not impressed by how they deal with technical issues with confusing way and not to mention taking even longer time to response. This is indeed getting more nightmare than ever.

One of the trouble cases is dealing with no internet at one of site office. I found we can't get any IP address from Telbru exchange system. Phone line working and swapping another modem still not working. So I asked the person in charge to call 121 hotlines on Friday. I already expecting the technician won't come on Saturday so I was hoping on Monday. Yes, it comes in at 5.30PM and can't do single shit because he is a rookie without senior accompany.

Again, we have to wait until next morning. He brings in the senior and get the work started. My person in charge calls me and say they tested the internet is fine directly connect using their laptop and network tool. They say our modem was fine and probably it's our router problem. Now, this is when you shouldn't let these Telbru technicians run off until you tested personally if it really the case. My person in charge made that mistake letting them run off after finding the internet still not working connecting to our systems.

This whole thing pisses me off that it delay our company performance and business, yes my mistake as well not over seeing personally had to attend other site office. Of course, before you going to fire off on someone. You have to investigate again and making sure if they are right. I did few cycle test on three desktop, one laptop and direct to wireless router, not a single one internet working.

I made 121 calls to reopen the case and asked those guys to come back for retest. The internet did indeed working when using the rookie laptop. The question is why only his? If the internet truly working, any desktop and laptop or normal and wireless routers will eventually works without problem. This problem is a bit new to me. But at least he smart enough to call the Telbru HQ for assistance. To waste no time, I have to took over and chat with the female on the phone to understand whats going on.

The conversation eventually went far confusing when she asked me if I want to choose the modem setting only connect directly to the PC or router to get internet. Seriously? What the fuck, another rookie? Otherwise, you won't expect this kind of silly question.

Patience, I just request her to do whatever it can release and renew the IP from their system side to see the result. Luckily it work straight away. Again, I stop the rookie trying to walk off during the testing until everything are certain working.

It really disappointed this whole situation have to wasted so much time and days fixing just a IP address issue. I don't want to blame the rookie for inexperience, but it is unacceptable the senior toss him alone to deal with us without proper guideline troubleshooting internet problem when I have to be the one telling him what had to be done.

Even yesterday, I made a call to Telbru for require assistance configuring the all-in-one modem. From operator transferring me to technical specialize, suddenly telling me he doesn't know and needed transferring to another specialize. Yet again who doesn't know passing to another one ended up not able to give me an answer and asked to wait for a call back. Three technical specialize who doesn't know the modem configurations raise a serious question who responsible putting them there in the first place.

Busy This N That

Blogging has been slow is now a normal routine in my life. Unless more than one or two months that mean I'm either dead or still sleeping in hospital bed. Now it's all about work, waiting and preparing Microsoft course, and especially upcoming Brunei Citizenship examination on 22th May that kept me so busy this year.

Nope I didn't take any Malay classes because every month I always run out of money. However the biggest issue is Malay subject I am never ever good at. Starting from primary four to form five, it were all a straight fail in examination. So I have no single confidence over the Brunei Citizenship examination when comes to writing Malay. Not a single topic are even easy, can't understand, forget how to even write and memorizing already kill me off badly. It has to start from scratch no matter what.

While people always say you can sit again for next year, I have no plan on doing so. Call me anything you like but I decided to simply focus improving and possibly changing my current career. Finding a job are so hard these days and clock continuous ticking waiting to get kick out from the bitch house. It just feel like time are running out of some sort in life.

Brunei Slaps Harsh Laws on Christians. REALLY?

While I don't really like commenting too much on religious, unless it's ridiculous or stupid daily stories passes down by generation (and by books). From what 30-days.net claim in their website regarding harsh law on Christian article really quite new to me for a person living 30 years in Brunei.

No one knows how or when did this kind of story actually happen in Brunei. But I do have to say it was totally baseless statement posted by this Admin without doing careful research into this. Perhaps could be this person went to public openly illegally promoting Christianity who got kick out from the country. Otherwise how do they wanted to making up such story from the beginning? However, this person have to be grateful that it didn't end up staying in jail and get harsh punishments by the Brunei law.

Let me correct this one of the biggest mistake statement about “...Christians seeking opportunities for higher education must leave the country to access universities.”.

Well, not unless you are seeking and your future must only choose Christian's University. The ministry of education never picky over what races or religious you are. As long you are doing very good in your educations and willing to continue contribute your effort helping Brunei growth. His Majesty and the governments will sponsor those to get scholarship and even sent you to foreign University to studies.

“Evangelism is strictly forbidden and some local Christians have been arrested and detained for planning outreach to the population.”

Again, not unless you stupidly head on approach Muslim to convert Christianity. That is really the biggest mistake that shouldn't be done in any Islam countries. Even I who didn't have any highest education background know this simple rule that they can never in life convert to other religious as long you (Muslim) are staying here.

“Christian based (expatriate) schools must give instruction in Islam to all students and are not allowed to teach Christianity.”

For your information, this is a must and long time passed down restricted rules for private or international schools in Brunei. These are not just applied to Christian, other religious too. I think the instruction in Islam could be referring to MIB (Melayu, Islam and Beraja). It is every schools nowadays compulsory subject but know that it's not trying to asked us to become Muslim. MIB is simply given us more insight information that this country are only governing by Malay, teaching in Islam and rule by monarch.

Lastly, it's quite interestingly that mention “...a foreign English teacher simply prayed for blessings on a Malay family during the Eid al-Fitr celebrations (at the end of Ramadan) was given 48 hours to leave the country.”

That I really like to know how and why in full details. There isn't any news mentioning in the search so I take it as fake until we found evidence from the news and truth.

PSY–Gentlemen

Popular 3rd Party Out from RK

Most probably majority of the Transformers toy collectors already knew about Robot Kingdom stop selling at least three popular 3^rd party title products. It took me a quite long to notice them not selling Fansproject, Maketoys and Mastermind Creation. While I don't know the specific real reasons behind this but the guesses and answer can be found at both TFW2005 and Seibertron forum for further information if you decided to dig deeper.

Since they selling quite a good selling price and offer best combine shipping fee in Asia. I do find it very troublesome and unhappy no longer able getting these popular 3^rd party new products through RK. With the power of the internet, of course I do have many sources where to easily get. However, this actually facing increase spending more either on the selling price or shipping fee issue on other online stores. The worst will be both and don't forget we are paying using US dollar nowadays.

US dollar may continue remain weak today, I discover some online shops in Asia actually increases the value of the 3^rd party toys nearly 20-30%. Yeah, it kinda suck and got to be more extra careful without blowing your god damn hard earn money.

Right now, my suggestion is looking alternatively into Japanese Yen. The exchange rate is so good this year that today I actually able get B$1 vs 76 Yen after paying all my stash hiding at the HLJ private warehouse. If you plan buying Japanese toys or books this month, look no further jumping back right in or double check again using PayPal currency rate.

Now, how about getting 3^rd party Transformers toys from Japan? You can check out Upgrade Commander, which is best site getting Maketoys brand and better price with the help of higher exchange rate for Yen. I already pre-order my long love for Paladin and Missle Launcher for Power Combiner. It is expected to release this month and I can't wait to review the baddy!

Happiness by Ai