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Anyone Can Work At Dell Help Desks

I simply can't believe that Dell can't hire a proper employee from China that can understand English in the technical support live chat. I don't really mind if the person behind the desk can't type English or understand either as long they transfer me to the right department. Surprisingly one of them come to served me and wasting my time instead.


It seems like anyone can applied work with Dell as long you can type and give the questions listed on the papers. Here's the chat log they send to me. HA!


11/05/2008 11:44:18AM - Session Started with Agent (CN_Haibo_Dong)

11/05/2008 11:44:18AM - Tony Chong: "DVD-RW not accepting the CD or DVD"

11/05/2008 11:45:27AM - Agent (CN_Haibo_Dong): "您好,根据您的机器服务编号显示:您机器是我们另一个部门同事处理的,我会马上帮您转接到相应的工程师,请您不要挂线,稍等一下,我们的工程师会马上帮您处理,谢谢 :)"

11/05/2008 11:45:34AM - Tony Chong: "hello, im having a problem using the DVD-RW and the drive wont accept any CD or DVD"

11/05/2008 11:45:36AM - Session Transferred to Queue (CN.ZH.TS.INB.XIA)

11/05/2008 11:45:43AM - Session Started with Agent (Con_Phoebe_Zhuang)

11/05/2008 11:45:43AM - Tony Chong: "DVD-RW not accepting the CD or DVD"

11/05/2008 11:46:09AM - Tony Chong: "hello?"

11/05/2008 11:46:26AM - Session Transferred to Agent (Con_Jonson_C)

11/05/2008 11:46:39AM - Session Started with Agent (Con_Jonson_C)

11/05/2008 11:46:39AM - Tony Chong: "DVD-RW not accepting the CD or DVD"

11/05/2008 11:47:14AM - Tony Chong: "hello"

11/05/2008 11:47:22AM - Agent (Con_Jonson_C): "HI,"

11/05/2008 11:48:06AM - Tony Chong: "hi, i have a problem with the DVD-RW"

11/05/2008 11:48:16AM - Tony Chong: "the drive is not accepting any CD or DVD when insert"

11/05/2008 11:48:35AM - Agent (Con_Jonson_C): "Are your try DELL disk test it?"

11/05/2008 11:48:46AM - Tony Chong: "although the drive is empty without any CD or DVD"

11/05/2008 11:49:06AM - Tony Chong: "no its not disk test"

11/05/2008 11:49:36AM - Agent (Con_Jonson_C): "system canbe detect the DVD ROM?"

11/05/2008 11:50:25AM - Tony Chong: "yes it can detect but cannot instead the CD or dvd into the drive. the hardware do not automatically taking the Cd or DVD"

11/05/2008 11:50:34AM - Tony Chong: "sorry i mean "insert""

11/05/2008 11:50:47AM - Agent (Con_Jonson_C): "It's ok."

11/05/2008 11:51:13AM - Agent (Con_Jonson_C): "check your system info,purchase from other country Right?"

11/05/2008 11:51:52AM - Tony Chong: "yes, it actually buy from Brunei DST"

11/05/2008 11:52:05AM - Tony Chong: "promotions on 3G"

11/05/2008 11:53:26AM - Agent (Con_Jonson_C): "I want know right now loaction detail."

11/05/2008 11:53:58AM - Agent (Con_Jonson_C): "are your install other DVD software for burn drivers?"

11/05/2008 11:54:12AM - Tony Chong: "I used the service tag on Singapore Dell."

11/05/2008 11:55:11AM - Agent (Con_Jonson_C): "and now you location address. I'm here due to china support center."

11/05/2008 11:56:06AM - Tony Chong: "Brunei"

11/05/2008 11:56:22AM - Tony Chong: "here is the location of the address"

11/05/2008 11:57:00AM - Agent (Con_Jonson_C): "I'm here due to china support center."

11/05/2008 11:57:07AM - Tony Chong: "xxxxxxxxxx (my customers location)"

11/05/2008 11:58:53AM - Agent (Con_Jonson_C): "Maybe your need to connect DELL US enter. I'm here cannot hand other country computer.sorry to that."

11/05/2008 11:59:14AM - Tony Chong: "okay thank you"

11/05/2008 11:59:31AM - Agent (Con_Jonson_C): "Your wlecome.See your!^_^"

11/05/2008 12:00:23PM - Agent (Con_Jonson_C): "If no other question We need to accept other request line.ok."


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