When our company score to be part of Acer dealers, I was rather having mixed reaction based from my experience supporting these products especially their laptop lines have a lot of hardware issues including long warranty time frames. After a year run, it was freaking headache and create more unnecessary extra work. It's true that Acer products are affordable to buy that packs with good stuffs and some newer technology compared to other products. I actually own one of the laptop from a great deal that comes with fast performance with less than $1K even slap with three years warranty. During those years of warranty cover, only one time mine were sent for warranty. The rest of the record so far are minor issues sold in year 2011 that our customers experiencing. This actually shows how much the products has improved compared to past. But that did not really last long.