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Dealing with Customers Suck!

I work as an IT technician and tried to supports including solved the problem as much as possible I can. I don’t know if I am the one having such stupid problem or them. But I am really sure they are the reasons making me fed up serving them and hate them so much thinking about quitting my job. I don’t really know how to explain the situation how I deal with them or could be miscommunications. But I really fed up talking to those jack asses who don’t even understand the problem after you told them and wasted countless hours explaining to them. You have to start bringing some objects and example to make them easier to understand.

The idiots I mention in my previous post are about the router stuffs. Now there is another one I encounter today. That is about the laptop I recently reformatted and build a new Window XP for him. I found some problem with the HDD that actually perform very slow. Normally a bad sign showing the hard disk is coming to its end soon. I’m sure everyone knows it is recommended to change if you have used your laptop for business for almost between two to three years. Not to mention if your laptop holds so many confidential documents and business stuffs. I do encourage them to replace a new one before it will cause any problem in the future. Well, they are the one who said that was not necessary. Since I already warned them, they asked me to go ahead to reformat it and rebuild it only. Okay, now they come back and start complained with me there are a lot of problems on the laptop. I asked them to bring back to me so that I can do a full stress test over it. Guess what, he doesn’t bring it to me and not a single call if he can’t make it. I wonder how am I supposed to take any responsible if I can’t even take a look at it instead just bear those useless complained.

No matter how I warned them, they never want to listen or just telling me they understand. I wonder if I am just wasting my time or maybe just a useless thing to do. The worst thing and I hated most is arguing with them. I don’t even know what wrongs with that guy starting to tell me some nonsense, yes, a director. He started arguing with me about the Network Bridge networking stuff and kept telling me how good it is. He told me another IT technician encourage him to do that. I wonder if that is really needed if you are using only 512 kbps internet speed in the office with more 7 people using the internet at the same time. I have to admit I’m not expert in networking stuff, but I do know it will not work well or even improved any internet performance and I know it do involved using servers. But the idiot start telling me there is nothing got to do with me and just argue how good the plan the other IT guy suggests. My feedback is very simple and I straight forward telling him THEN WHY DON’T YOU JUST ASK THAT GUY TO DO IT FOR YOU!!!

Wasn’t it having more common sense and simple now? If you think this IT guy can do it, then just asked and paid him to do it. What’s the point of telling me? I don’t care how good the plan is and I even happy to see how good this plan works. This idiot is more than over an idiot who doesn’t know how to think and just came forward me start talking shit. I will never be polite with these kinds of customers if they can’t stop talking nonsense with me. If you think we can’t offer you a good service, just look for another companies to do it for you. I had enough with this company delaying us for more than two to three months without any payment. Everything can be done if they pay me in cash. My boss is more network expert than me, I can just ask him to do the so call Network Bridge plan if they willing to paid us in cash. Doh!!!

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